SnowBear called back. In less then 24 hours! Too bad I wasn’t home and got a message on my machine.
I called them back and then left them a message.
They called back within 15 minutes and took care of the situation. They are sending me a new winch and I get to use this noisy misbehaving unit until I gets the new one. Word of advice to SnowBear owners. If your Canadian Tire is anything like the one that I bought my plow at then you better get in touch with SnowBear directly. Their tech support seems to be second to none!
Now if only I could get my hands on the remote control unit for my plow!
Rene